COO – OPERATIONAL EXCELLENCE

After the assessment is completed, COO on Demand can execute any of the recommendations that come out of it. This might include the following:

• On-site acting Chief Operating Officer for 1-4 days a week
• Creation of a business plan
• Development of
  • Departmental budgets
  • key performance metrics
  • Organizational structure
  • Job descriptions
  • Employee Handbook
  • Sales process and goals
  • Customer Service process and goals
  • Expense guidelines
  • Marketing plan
  • Board of directors implementation and operational plan
  • Internal communication plan
  • Leadership communication and meeting plan
  • Review of operational expenses and suggestions for reduction
  • Recommendations for system enhancements or implementation